The phone number always comes up as “out of area.” Sometimes it means it’s a telemarketer, but I always have to answer because it might mean the caller is seriously, transatlantically out of area, in which case a family member is probably trying to contact me from England. So I lift the receiver. I say “Hello.” And the reply from my brother is, “My computer needs some help.”
I suspect, having just had to call in the services of our local Friendly Computers when my hard drive died, I may not be the best person to call for computer help. But my nephew was out, my other brother (the technological one) was about to go out, and I came in as third choice.
They’d already tried the “switch off and wait a bit” option. It didn’t help. They’d tried typing in a wrong password to confirm the one they were using was definitely right. But the user account wouldn’t load, and they couldn’t get into a windows screen.
Technological brother had suggested safe mode, so now I guided the pressing of the dreaded F8 key until the right screen appeared. We found our way to the control panel, repair and restore, and various ok buttons. We agreed this would be better than nothing and we let the computer do its work, close down, restart… and my brother (the non-technological one) was back online!
My first transatlantic computer repair job is successfully completed, but will it stick? Perhaps if my brother can’t log on tomorrow the nephew or technological brother will be more conveniently located. But I did feel a pleasant buzz of success as he surfed the internet. I even went on to complete the read-through of Galilee’s Gift, finding typos and feeling guilty, and sending my heartfelt apologies to the publisher. Still, that set of four books will look really cool when they’re finished, and I really hope they’ll read well too. Then I’ll write some more… assuming my computer holds up.